Shipping & Returns
Shipping Policy
We aim to make delivery as simple and transparent as possible.
Orders are processed and dispatched by our fulfilment partners. Delivery times and shipping costs may vary depending on the product, destination and shipping method selected at checkout.
Estimated delivery times will be shown where available before you complete your purchase. Some orders may arrive in separate packages if items are fulfilled from different locations.
Once your order has been dispatched, tracking information will be provided whenever available.
Please ensure that your delivery address is correct before placing your order. If you notice an error after ordering, contact us through our Contact page as soon as possible.
Return & Exchange Policy
For online purchases, customers in the UK generally have the right to cancel an order within 14 days of receiving it, without giving a reason. After notifying us, you normally have a further 14 days to return the item.
If you would like to request a return, please contact us through our Contact page and include your order number and the item you wish to return.
Returned items should be sent back in suitable condition and with the original packaging where possible. Refunds are normally issued to the original payment method after the returned item has been received and checked.
If an item arrives damaged, faulty or incorrect, please contact us as soon as possible so we can arrange an appropriate solution.
Certain items may be excluded from returns where permitted by law, including some personalised, sealed hygiene or perishable products.
Your statutory consumer rights are not affected.